The participant from Australia experienced submitted a withdrawal ask for a lot less than two months just before making contact with us. Winnings hadn't been gained as many as that working day.
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Depois bloquearam a minha conta e iniciando um processo de verificação de conta no qual fiquei sem o dinheiro que tinha na casa de apostas (900€).
The player from India had manufactured An effective deposit of 1750 on February 28th 2024, but it really had not been credited to his Leonbet account. Irrespective of every day correspondence with customer support and giving a payment slip, The problem had not been settled after 11 days.
They hold off payments in reason so that you cancel your withdrawal ask for and reduce the money you won. They fork out modest wins next working day, but in the event you win massive they are going to do whichever it will require so you is not going to get your money. I however await the to system a withdrawal right after twenty days.
In line with our evaluation methodology, we calculated the casino’s Safety Index depending on a lot more than twenty variables, which include its financials, fairness of T&Cs, participant problems, plus more. The upper the security Index, the greater possible that you are to acquire your winnings without the need of issues. seven.five
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The Grievances Staff reviewed the proof provided by the casino and established that the player's gameplay included procedures that violated the casino's terms and conditions, especially reverse betting. Therefore, the criticism was deemed unjustified.
The participant from India experienced challenges with depositing 500₹ for their Leon account. Despite the money owning been deducted from their checking account, the stability didn't reflect the exact same. The participant confirmed this had been their to start with deposit. We had advised the player to Call their bank for additional investigation as being the transaction gave the impression to be caught somewhere in the procedure.
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The player from Greece had requested an account closure at Twin Casino as a result of considerations about gambling habit. The casino had closed the account only to allow it for being reopened afterwards While using the very same e mail, resulting in a loss of 336 euros. The player was requesting a refund of this amount. We contacted the casino, asking for clarification on how a self-excluded participant could make a new account While using the exact information and facts.
The participant from Greece experienced experienced challenges withdrawing 597 euros from an internet casino. In spite of a number of makes an attempt and acquiring delivered all demanded files for verification, his withdrawal requests were consistently declined.